Working with India
Module 1: Understanding cultural differences
1. Intercultural awareness : the key to success in international business
- Taking stock of one's own cultural baggage
- The basics of effective intercultural management
- Identifying and going beyond cultural stereotypes
2. Key aspects of Indian culture
- The world’s largest democracy. A thousand-year history
- A cradle of civilization at a junction where east meets west
- An economic giant with a booming economy
- From a subsistence economy to a specialized economy
- The emergence of a middle class
- A key player on the world stage politically
3. The impact of values and behaviour patterns on professional dealings and relationships
- An extremely hierarchical society: social classes, castes, community
- Religion
- The key place of the family in Indian society. The role of women
- A continuous view of time
- Reasoning and thinking patterns, communication styles
- Attitudes to risk-taking and uncertainty
4. The corporate world
- Keys to understanding how companies operate in India
- The Indian view of intellectual property and the notion of quality
- A state-managed economy, in the process of embracing liberalism
- Indian economic patriotism
Module 2 : Succeeding in work with the Indians
1. Effective communication with the Indians
- Forming your own “network”
- The importance of small-talk
- Understanding underlying messages and non-verbal communication
- India: a multilingual country
- Indian English or an interpreter: asking the right questions
2. Adapting your working methods
- Building a sense of community: instilling a team spirit
- Superstition within the workplace
- Recruitment, loyalty building, training, knowledge transmission
- Motivating, delegating, providing feedback, boosting self-esteem and handling conflicts
- Anticipating possible obstacles
- Pitfalls to be avoided
3. Successful meetings and negotiations
- The preparation phase: identifying decision-makers
- Taking full account of ethnical and regional characteristics
- Time and deadline management
- Indian negotiation techniques
- Written contracts, their interpretation and implications
4. Final handy tips
- Prudence, patience and humility
- Protocol and etiquette
- Indian rituals and symbols, mealtime etiquette, festivities and celebrations
- Social standards, gifts, business cards, dress code
Public Courses
- 2 on-site days (Paris)
or - 3 remote half-days
Corporate Training Solutions
You wish to organise a specific training course, contact us.