Effective Cross-cultural Communication

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Target audience

Employees and managers who work in a multicultural environment and wish to acquire communication tools and understanding of intercultural issues


No prerequisite


At the end of the training session, participants will have the tools to:

  • Become aware of cultural differences
  • Decipher cultural codes and communication patterns
  • Anticipate dysfunctions due to cultural differences
  • Acquire tools to communicate successfully in a multicultural environment

Added value


All our training courses are accessible to people with disabilities. Each training project will be the subject of a case study by our teams, in order to adapt the training program.


Understanding Cultural Codes

  • Understanding the foundations of culture
  • Avoiding the “stereotype” trap 
  • Assess interactions between cultures (at the individual, functional, organizational and national levels)
  • Map cultural differences using the Nomad' profile

Developing intercultural skills to refine communication

  • Analyze your personal cultural profile
  • Communicate more effectively
    • Understand the impact of verbal and non-verbal communication
    • Identify your professional contacts’ style and method of communication 
    • Communicate information in an appropriate style
    • Ensure the correct understanding of messages
  • Adopt a common language and diversified communication

Meeting the challenges of remote communication

  • Identify the unique problematic of remote communication
  • Set up an efficient infrastructure
  • Refer to the four pillars of remote communication: preparation, purpose, process, people
  • Adjust oral communication style accordingly
  • Write clear emails in a style adapted to each recipient
  • Prepare and lead a videoconference

Adopting Best Practices

  • Review targeted skills 
  • Analyze strengths and areas for improvement 
  • Determine best practices

Available Inter-company courses Duration: 14 hours

* (Technical fees and lunch included)

Intra-company coursesDuration: to define
Interested in customizing this training to your needs ? Contact us.

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