Countries and Regions
Deciphering cultural codes of 100+ countries or regions to understand behaviors and optimize one' s professional action
Working with Togo
Summary
Target audience
Company managers and staff working and dealing with the Togolese
Prerequisite
No prerequisite
Objectives
The aim of this seminar is to significantly improve the participants’ effectiveness in their professional relationships with the Togolese, enabling them to be operational right from the start.
At the end of this training, participants will have acquired the necessary skills to:
- Be aware of their own cultural baggage
- Fully understand Togolese context and culture
- Analyze possible situations in which misunderstandings may arise and identify ways of communicating
- Reduce stress and misunderstandings
- Decipher and understand Togolese decision-making and negotiation processes
Added value
- Conducted by an intercultural expert consultant
- Decoding the Nomad’ Profiler
- Alternating theory and practical exercises
- Access to Digital Learning for 1 year
- Sharing best practices and personalized action plan
Program
Module 1 : Understanding cultural differences
1. Intercultural awareness, the key to success in international business
- Taking stock of one's own cultural baggage
- The basics of effective intercultural management
- Identifying and going beyond cultural stereotypes
2. Key aspects of Togolese culture
- A west African nation with six geographical regions
- The legacy of French colonization and of the German protectorate
- A racially-mixed multiethnic population
- The scars left by Togo’s violent political history
- An economic situation of significant international interest
3. The impact of values and behaviour patterns on professional dealings and relationships
- The importance of family life
- Hospitality and a sense of honour
- A highly patriarchal society
- Animism and voodoo: spirituality as part of daily life
- The importance of local and tribal values
- Respect for elders and for status
- An adaptable approach to time
4. The Togolese corporate world
- An employer-focused, paternalistic corporate environment
- Nepotism, privileges and favouritism
- A precarious labour market
- Working methods and the notion of quality
Module 2 : Succeeding in work with the Togolese
1. Effective communication with the Togolese
- The importance of networking
- Understanding hidden messages and non-verbal communication
- A prudent and reserved communication style
- The French language and local dialects
2. Adapting your working methods
- Effective management: perspective, expertise and leadership
- Building trust and confidence: a willingness to listen, moderation and fairness
- Supervising, explaining and adapting
- Successfully penetrating vertical decision-making processes
- Pitfalls to be avoided
3. Successful meetings and negotiations with the Togolese
- Trading skills
- Approaching the right people, the right way
- Building and maintaining long-term partnerships
- Time, priority and deadline management
- Understanding written contracts, their interpretation and implications
- Organizing the post-negotiation phase
4. Final handy tips
- Caution, patience and humility
- Protocol and etiquette
- Social standards, gifts, business cards, dress code
- Sensitive subjects: politics, history, religion
- Humour: a double-edged sword
Intra-company coursesDuration: to define
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