Managing a Multicultural Team

Any member of a multicultural team or working with a multicultural team

• Be aware of their one's own cultural baggage
• Understand the culture of the people with whom one interacts professionally
• Decode different communication practices and the working methods of one's colleagues
• Anticipate and prevent breakdowns in communication stemming from cultural differences
• Establishing common standards and a common language
• Acquiring the skills needed to successfully work as part of a multicultural team.

• Eligible for CPF*
• Create your Cultural Profile
• Access to 70 Country Packs
• Pragmatic, fun e-learning
• Interactive method
• Acquire operational tools

Module 1: Understanding team's cultural codes

1. Pinpointing cultural differences

• Setting group rules
• Identifying sources of ambiguities and incomprehensions
• Reconciling differences

2. Developping awareness of culture's impact on professional relationships

• Understanding values systems
• Identifying different levels of cross-cultural interactions: individual, functional, organizational and national
• Avoiding preconceptions and stereotypes
• Identifying stages of cultural adaptation
• Measuring differences of perceptions and communication problems

3. Decoding cultures

• Managing time and space
• Understanding social relationships: individuals and groups
• Identifying importance attached to tasks and relationships
• Understanding context of communication (implicit, explicit and non-verbal messages)
• Estimating power distance, status and acceptance of rules

4. Analysing one's cultural profile

• Individual profile
• Group profile

Module 2: Maximising the effectiveness of multicultural teams

1. Creating a climate of trust

• Understanding different cultures of the team
• Identifying any possible causes of suspicion
• Maximising cultural synergies
• Making the most of proximity
• Resolving cultural conflicts

2. Creating a common language

• Understanding the linguistic context
• Listening more closely to understand underlying and implicit meanings
• Checking that your contacts have correctly understood your message
• Drawing up team standards and benchmarks

3. Organising teamwork

• Identifying cultural traits and habits
• Creating a common working culture
• Introducing an effective and dynamic working climate and organisation
• Managing time, priorities and deadlines

4. Managing cultural conflicts

• Identifying sources of influence and power
• Understanding decision-making processes
• Anticipating sticking points
• Organising successful meetings based around a common denominator