Managing a Multicultural Team
Understanding team's cultural codes
1. Developping awareness of culture's impact on professional relationships
- Understanding values systems
- Identifying different levels of cross-cultural interactions: individual, functional, organizational and national
- Avoiding preconceptions and stereotypes
- Identifying stages of cultural adaptation
- Measuring differences of perceptions and communication problems
2. Decoding cultures
- Managing time and space
- Understanding social relationships: individuals and groups
- Identifying importance attached to tasks and relationships
- Understanding context of communication (implicit, explicit, ...)
- Estimating power distance, status and acceptance of rules
3. Pinpointing cultural differences
- Setting group rules
- Identifying sources of ambiguities and incomprehensions
- Reconciling differences by analyzing the individual and team profiles
4. Creating a climate of trust
- Understanding different cultures of the team
- Identifying any possible causes of suspicion
- Maximising cultural synergies
- Making the most of proximity
Maximising the effectiveness of multicultural teams
1. Creating a common language
- Understanding the linguistic context
- Listening more closely to understand underlying and implicit meanings
- Checking that your contacts have correctly understood your message
2. Organising teamwork
- Identifying cultural traits and habits
- Creating a common working culture
- Introducing an effective and dynamic working climate and organisation
- Managing time, priorities and deadlines
3. Managing cultural conflicts
- Identifying sources of influence and power
- Understanding decision-making processes
- Anticipating sticking point
4. Identifying good practices
- Listing the skills identified
- Analyzing its strengths and areas of improvement
- To bring out good practices and build an action plan
Full remote sessions until June!
- 3 half-days (2 mornings, 1 afternoon)
- Small groups (max 4 persons)
- Optimal interactivity
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