Managing a Multicultural Team

Module 1: Understanding team's cultural codes

1. Pinpointing cultural differences

  • Setting group rules
  • Identifying sources of ambiguities and incomprehensions
  • Reconciling differences

2. Developping awareness of culture's impact on professional relationships

  • Understanding values systems
  • Identifying different levels of cross-cultural interactions: individual, functional, organizational and national
  • Avoiding preconceptions and stereotypes
  • Identifying stages of cultural adaptation
  • Measuring differences of perceptions and communication problems

3. Decoding cultures

  • Managing time and space
  • Understanding social relationships: individuals and groups
  • Identifying importance attached to tasks and relationships
  • Understanding context of communication (implicit, explicit and non-verbal messages)
  • Estimating power distance, status and acceptance of rules

4. Analysing one's cultural profile

  • Individual profile
  • Group profile

Module 2: Maximising the effectiveness of multicultural teams

1. Creating a climate of trust

  • Understanding different cultures of the team
  • Identifying any possible causes of suspicion
  • Maximising cultural synergies
  • Making the most of proximity
  • Resolving cultural conflicts

2. Creating a common language

  • Understanding the linguistic context
  • Listening more closely to understand underlying and implicit meanings
  • Checking that your contacts have correctly understood your message
  • Drawing up team standards and benchmarks

3. Organising teamwork

  • Identifying cultural traits and habits
  • Creating a common working culture
  • Introducing an effective and dynamic working climate and organisation
  • Managing time, priorities and deadlines

4. Managing cultural conflicts

  • Identifying sources of influence and power
  • Understanding decision-making processes
  • Anticipating sticking points
  • Organising successful meetings based around a common denominator

Managing a Multicultural Team

Public Courses


FRANCE

 october 16-17, 2019, Paris
1560 €HT/pers. Training session held in French

 December 18-19, 2019, Paris
1560 €HT/pers. Training session held in French

 March 23-24, 2020, Paris
1560 €HT/pers. Training session held in French

 June 15-16, 2020, Paris
1560 €HT/pers. Training session held in French

 october 5-6, 2020, Paris
1560 €HT/pers. Training session held in French

 December 14-15, 2020, Paris
1560 €HT/pers. Training session held in French

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