Effective Cross-cultural Communication

Anyone working in a multicultural environment who wishes to gain a better understanding of cultural differences and improve its ability to communicate effectively

• Eligible for CPF*
• Create your Cultural Profile
• Access to 70 Country Packs
• Pragmatic, fun e-learning
• Interactive method
• Acquire operational tools

The objective of this seminar is to significantly improve participants’ ability to operate in a multicultural context. More specifically, the programme aims to prepare participants to cope with the difficulties and pitfalls inherent in cross-cultural interactions, in order to better communicate with people from other countries.

At the end of this training, participants will have acquired insights and techniques to help them to:

• Be aware of their own cultural baggage
• Decode different communication practices and styles
• Anticipate and prevent breakdowns in communication stemming from cultural differences
• Reduce sources of stress and misunderstandings
• Acquire practical tools to communicate successfully in an international environment

Understanding cultural codes

1. Understanding how cultural differences may affect professional relationships

• Understanding different cultural basis
• Avoiding stereotypes, understanding the dangers of sharing a common language
• Valuating the different levels of integration between foreign cultures
• The "4 Rs" approach

2. Mapping : Pinpointing cultural differences

• Building trut within your team
• Optimizing your relationships with others
• Coordinating working and decision making practices
• Understanding different ways of thinking
• Adapting your communicationto others using the Nomad' profile's frame of reference

3. Developing your cross-cultural communication skills

• Identifying key cross-cultural skills
• Analysing your own weak points
• Managing the culture shock

Communicating efficiently in an international environment

1. Adapting one's communication in a cross-cultural context

• Understanding the impact of verbal and non-verbal communication
• Identifying your interlocutors’ communication style
• Passing on a message and its intention in the appropriate style
• Getting sure your message is fully understood and won’t create misunderstandings
• Adopting a common language while using differentiated communication styles

2. Bridging : How to overcome the challenges of long-distance communication

• Estimating potential difficulties
• Choosing the right communication channels
• Effective framework using the 4key instruments of long distance communication: preparation, purpose, process, people
• Writing clear mails/letters in an adequate style
• Carrying out successfully your videoconferences

3. Managing a conflicting situation

• Conveying a comprehensive message
• Giving a negative feedback
• Dealing with emotions with the desk method

4. Integrating : Best practices

• Identifying  professional do’s and don’ts
• Making the most of cultural diversity
• Working out a plan of action