Managing Multicultural Human Resources

This training session is firstly dedicated to:

• International Human Resources Directors
• International Human Resources Managers
• International Mobility Managers
• International Recruitment Managers
• All international managers in their HR activities

• Create your Cultural Profile
• Access to 70 Country Packs
• Pragmatic, fun e-learning
• Interactive method
• Acquire operational tools

• Decode and understand one's own cultural baggage and its impact on their communication style
• Analyse impacts of the culture on one's international business relationships, with operational managers, associates, candidates, and colleagues
• Identify cross-cultural misunderstandings and learn how to elaborate appropriate solutions
• Discuss with other HR managers on the key practices of intercultural skills to develop depending on each context

MODULE 1: UNDERSTANDING CULTURES AND THEIR DIVERSITY

1. Pinpointing cultural differences in business relationships

• Map of the potential cross-cultural misunderstandings in HR activities
• Identifying sources of ambiguity and incomprehension
• Reconciling differences

2. Developing awareness of culture's impact on communication

• The origins of culture and value systems
• Cross-cultural interactions: individual, functional, organizational and national levels
• Prejudice and stereotypes
• The stages of cultural adaptation
• Differences in perceptions and communication problems

3. Deciphering cultures

• How time and space are managed
• Reasoning styles, risk-taking and change management
• Social relationships with individuals and groups
• Importance attached to tasks and relationships
• Communication (implicit, explicit and non-verbal messages)
• Power distance, status and the acceptance of rules
• Expression of emotions in the workplace, conflict management

4. Analysing your cultural profile

• The individual profile

MODULE 2: DEVELOPING INTERCULTURAL DYNAMICS IN MANAGING HR

1. Understanding HR management in various cultural environments

• Identifying the organizational, social and legal framework for HR
• Exploring diversity in career development
• Understanding performance measurement, reward and compensation

2. Assisting international managers and associates

• Recruiting international candidates successfully
• Motivating and retaining international profiles
• Developing multicultural competencies
• Leveraging international skills

3. Adapting your communication and approach in HR activities

• Communicating on best HR practices
• Integrating cultural differences
• Developing global shared practices

4. Overcoming the challenges of long-distance communication

• The specifics of long-distance communication
• Managing a meeting effectively
• Developing effective communication
• Resolving conflicts

5. Developing an adjusted strategy

• Identifying current challenges within the organization
• Building enabling systems
• Leading change