Working with Italy

Module 1 : Understanding cultural differences

1. Intercultural awareness : The key to success in international business

  • Taking stock of one's own cultural baggage
  • The basics of effective intercultural management
  • Identifying and going beyond cultural stereotypes

2. Key aspects of Italian culture

  • The “Italian boot”: a divided land, the North-South divide
  • The impact of lengthy foreign occupation
  • The slow and painful road to Italian unity
  • Debilitating political instability.  A two-speed society
  • The Mafia, clean hands and corruption: time to move beyond stereotypes
  • A priceless cultural heritage.  The educational system

3. The impact of values and behaviour patterns on professional dealings and relationships

  • Catholicism as part of daily life
  • The family: a vital aspect of Italian life.  The changing role of women in Italy.
  • Regional identity. Time-related problems
  • Creativeness and a lively spirit.  The sheer richness of Italian "fantasia"
  • The value attached to effort and success.  An ability to laugh and smile
  • "Il gestire vagabondo"  or how to make the most of opportunities

4. The Italian corporate world

  • The role of the family in Italian companies
  • Industrial districts: specialisations and networks
  • Differences in working methods and in the notion of quality
  • An impressive legislative arsenal

Module 2: Succeeding in work with the Italians

1. Effective communication with the Italians

  • The circulation of information, networks
  • Judging  books by their covers:  the importance of looks and gestures
  • “Fare bella figura” or standing out
  • Self expression and propriety

2. Adapting your working methods

  • The Italian management and corporate culture
  • The importance of intuition and the personal touch
  • Responsibilities and decision-making.  Respect for status
  • Demonstrating your "Arrangiarsi": flexibility and adaptation
  • Building trust and confidence: the principle of "buon rendere"
  • Pitfalls to be avoided

3. Successful meeting and negotiations with the Italians

  • The preparatory phase: many different points of contact
  • High drama or the art of intrigue: horse trading and haggling
  • Overcoming difficulties and obstacles.  Remaining above criticism
  • Understanding written contracts, their interpretation and implications
  • Organising the post-negotiation phase

4. Final hany tips

  • Patience, flexibility and humility
  • Protocol and etiquette
  • Social standards, gifts, business cards, dress code, etc
  • Sensitive subjects: politics, the Mafia, fascism and corruption
  • Humour: a double-edged sword

Working with Italy

Public Courses

  • 2 on-site days (Paris)
  • 3 remote half-days


 October 17-18-19, 2022remote Session
1620 €HT/pers. Training session held in French


Corporate Training Solutions

You wish to organise a specific training course, contact us.

Contact us

+33 (0)1 55 95 85 18

Akteos website uses cookies to offer you a personalized browsing experience.

We have also published our data protection policy.

More information