Welcoming international customers in english

1. Basic key phrases for retail english

  • Learn the vocabulary and key expressions of sales (greeting, suggesting, directing, thanking, etc.)
  • Small talk

2. Know your customer

  • Identifying customers’ needs
  • Suggesting suitable products/services
  • Responding to RFPs

3. Features and benefits of your products/services

  • Describing product / service features
  • Showcasing the added value of your product/service

4. Dealing with customers' requests

  • Dealing with complaints and claims
  • Explaining returns and refund policy

Welcoming international customers in english

+33 (0)1 55 95 85 18

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