Succeeding in a multicultural environment

Anyone working in an international environment and willing to acquire cross-cultural communication and work more efficiently with foreign counterparts.

The aim of this seminar is to significantly improve the participants’ effectiveness in their professional relationships with foreign contacts, enabling them to be operational right from the start. By the end of this training, participants will have acquired insights and techniques to:

• Understand the culture of the people with whom they interact professionally
• Be aware of their own cultural preferences
• Analyse possible situations in which misunderstandings may arise and identify ways of improving communication
• Making the most of cultural differences and the added value they generate
• Reduce stress and misunderstandings in a cross-cultural environment
• Successfully work within a multicultural environment

Module 1: Understanding Culture in its diversity 

1. Recognizing cultural differences 

• Identifying cultural origins
• Understanding one’s own cultural preferences
• Identifying similarities and differences (professional relationships, power gap, time management, connection to rules, etc.)

2. Respecting cultural differences

• Demonstrating open-mindedness, flexibility and curiosity
• Maintaining a positive mindset
• Explaining cultural differences
• Using the 4R Method to recognize, respect and reconcile differences 

Module 2: Optimizing your professional performance

1. Effective communication

• Communicating face to face and remotely
• Getting across messages orally and in writing
• Active listening in the appropriate manner

2. Adapting working methods to cultural differences

• Identifying trust factors
• Understanding the significance of interpersonal networks
• Leveraging synergies
• Anticipating conflictual situations
• Defining common processes