Luxury retailing

1. Basic key phrases for retail english & knowing your customer

  • Greetings
  • Offers of help
  • Suggestions/Recommendations
  • Billing/payment
  • Finding out what the customer wants
  • Identifying needs / recipients
  • Directing customers to top-sellers
  • Reinforcing a customer’s choice 

2. Features of your product/service

  • Materials
  • Qualities
  • Colours
  • Durability / Maintainability
  • Image
  • Reputation
  • Quality
  • Accessories

3. Objections/complaints, refunds and exchanges

  • It’s too big/small
  • It’s too expensive
  • Wrong style / fit
  • Too modern / old fashioned
  • Complaints
  • Refund policy
  • Exchange policy

4. Professional simulations

  • Revision
  • Simulated sales scenarios (adapted to trainees' products)

 

Luxury retailing

Public Courses


FRANCE

 April 8, 2020, Paris
795 €HT/pers. Training session held in English

 June 4, 2020, Paris
795 €HT/pers. Training session held in English

 October 22, 2020, Paris
795 €HT/pers. Training session held in English

 december 16, 2020, Paris
795 €HT/pers. Training session held in English

Registration

Corporate Training Solutions


You wish to organise a specific training course, contact us.

Contact us

+33 (0)1 55 95 85 18

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