Working and dealing with the Germans

Module 1 : Understanding cultural differences

1. Intercultural awareness : the key to success in international business

  • Taking stock of one's own cultural baggage
  • The basics of effective intercultural management
  • Identifying and going beyond cultural stereotypes

2. Key aspects of German culture

  • An ageing but powerful European nation
  • The glory and the upsets of a united Germany.
  • The importance of the federal aspect
  • An economic power in the process of restructuring

3. The impact of values and behaviour patterns on professional dealings and relationships

  • The family, regional identity and festivals: the impact of collective identity
  • Religion and the State: a country with no secular tradition
  • The challenge of being a woman in modern Germany: juggling the role of mother and working wife
  • Precision, planning and segmentation
  • Systematic thinking: reasoning, organising and acting
  • Caution when faced with risks
  • Cosiness: the German notion of  Gemütlichkeit

4. The German corporate world

  • An informal but nevertheless important hierarchical structure.
  • Understanding the German notion of Mitbestimmung or collective decision-making
  • The role of the unions
  • Performance and efficiency in the workplace
  • Understanding the concept of team working and delegation.

Module 2 : Succeeding in work with the Germans

1. Effective communication with the Germans

  • Making the most of the German language to forge and improve relationships
  • Verbal and written communication: formulate an idea, state it and do it
  • A pretended transparency in non-verbal communication
  • German advertising: an example of optimal communication
  • The importance of facts and their presentation
  • Interpersonal socialisation: an aspect belonging firmly to the private sphere

2. Adapting your working methods

  • Building confidence: respect for rank and status, and a willingness to listen
  • Effective management: time management throughout the working day
  • Demonstrating personal efficiency: expertise and precision
  • Conflict  resolution: mediation, dialogue and decision-making
  • Pitfalls to be avoided

3. Successful meetings and negotiations with the Germans

  • Identifying decision-makers and understanding where the true power lies.
  • Achieving credibility: preparation, deadline observance, responsiveness
  • The importance of ethics
  • Attitudes to written contracts
  • Managing the post-negotiation phase

4. Final handy tips

  • Caution, patience and humility
  • Protocol and etiquette
  • Social standards, gifts, business cards, dress code, etc
  • Sensitive subjects: politics, history, religion
  • Humour: a double-edged sword

Working and dealing with the Germans

Public Courses


FRANCE

 February 10-11, 2020, Paris
1590 €HT/pers. Training session held in French

 September 10-11, 2020, Paris
1590 €HT/pers. Training session held in French

 December 17-18, 2020, Paris
1590 €HT/pers. Training session held in French

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