Working and dealing with the Ecuadorians

Module 1 : Understanding cultural differences

1. Intercultural awareness : The key to success in international business

  • Taking stock of one's own cultural baggage
  • The basics of effective intercultural management
  • Identifying and going beyond cultural stereotypes

2. Key aspects of Ecuadorian culture

  • An Amerindian state comprising three distinctive regions
  • Native, Hispanic and mixed race inhabitants: a multiethnic population
  • An ancient and prestigious civilisation
  • The impact of colonisation and slavery
  • Impressive but insufficiently developed economic resources
  • A complex democratic system

3. The impact of values and behaviour patterns on professional dealings and relationships

  • The importance of family life and marriage
  • Costeños and Serranos: identification with one's region of origin
  • A patriarchal social structure
  • A clearly defined class structure: respect for age and titles
  • Religious fervour
  • A restricted view of space coupled with a flexible view of time
  • Pride and a sense of honour

4. The Ecuadorian corporate world

  • An extremely hierarchical organisational structure
  • A clear focus on productivity and on the end result
  • National and international companies: managerial differences

Module 2: Succeeding in your work and dealings with the Ecuadorians

1. Effective communication with the Ecuadorians

  • Frank and direct communication
  • Smalltalk, greetings and displays of warmth and emotion
  • The widespread use of non-verbal communication
  • English for business and Ecuadorian Spanish  

2. Adapting your working methods

  • Effective management: sincerity, leadership and fairness
  • Building trust and confidence: listening, supervising and leading by example
  • Involving and praising others: encouraging adaptability and personal commitment
  • Conflict resolution: understanding and interpreting respect and silence
  • Discreet management. Dealing with touchy and sensitive people
  • Pitfalls to be avoided

3. Successful meetings and negotiations with the Ecuadorians

  • Giving relationships that personal touch: the vital role of the human factor
  • Appearances are as important as content
  • Patience, prudence, tact and perseverance
  • Understanding written contracts, their interpretation and implications
  • Organising the post-negotiation phase

4. Final handy tips

  • Caution, patience and humility
  • Protocol and etiquette
  • Social standards, gifts, business cards, dress code
  • Sensitive subjects: politics, history, religion
  • Humour: a double-edged sword

Working and dealing with the Ecuadorians

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