Conducting and Hosting International Meetings

Module 1 : Cross-cultural awareness, a key factor for international meetings

1. Acknowledging the cross-cultural impact in business relations

  • Understanding how cultures and values are build, why and how they impact meetings
  • Clichés and stereotypes: avoiding the prejudice trap
  • The real meaning and implications of « English » as a common language
  • Culture-free and culture-fair: the two main layers of any good business relations
  • How and why different cultures have different perceptions on methods and processes
  • When stress arises: assessing and understanding the main communication clashes
  • Understanding the different steps in cross-cultural adaptation: from choc to synergy
  • Assessing various levels of interaction between cultures: individual, functional, organisational and national

2. How international meetings are affected by cultural bias

  • Identifying each participant’s business, professional, and personal expectations
  • Establishing trust: relative importance of tasks and relationships (individual and group)
  • Managing the agenda: how cultures value and manage time
  • Decision making: how individuals view their relations with their team, hierarchy, and risks
  • Identifying the bedrocks of a culture thinking and reasoning: adapting one’s communication, presentation and argumentation style (empirical, theoretical, importance of facts, explicit or implicit communication, simple vs complex, etc.)
  • Analysing one’s cultural profiler: where one stands culture-wise
  • Recognizing, respecting, reconciling, and making the best of cultural differences

Module 2 : Succeed in hosting international meetings

1. Preparing an international meeting

  • Checking each participant’s cultural profile (tasks, processes, team work, relationships)
  • Fostering a common objective: making sure steps, tools and objectives are culture-free and fair
  • Establishing a strong agenda: realistic and culture-fair

2. Conducting and hosting: best practices for an efficient international meeting

  • Cross-cultural communication: integrating the « 4 Pillars »: Preparation, Purpose, Process, People
  • Starting the meeting : welcoming, connecting, agenda, objectives, processes
  • Roles: chairman/woman, manager or host?
  • Making the most of the verbal and non-verbal communication tools
  • How to use both a common language and a specific cultural communication
  • Putting across one’s message : how to avoid misunderstandings
  • Best practices in speaking turns, discussions, debates, questioning, summarizing, interpretation, decision making and next steps
  • The last and lasting impression: how to conclude and international meeting
  • Walking the talk: best practices in writing and circulating minutes.

3. How to embrace remote meetings

  • Understanding and managing the impact of remoteness upon international meetings
  • Creating a strong meeting structure
  • Fostering a clear and common working framework
  • Telecommunication channels: considering their impact on quality of content and exchanges
  • Optimizing remote meetings: how to use the « 4 Pillars »

4. Managing a difficult meeting & sensitive situations

  • Cultural attitudes toward confrontations, tensions and clashes
  • Managing international tensions: key causes of tensions and appropriate defusing techniques
  • The 3 steps of tense situations management: anticipating, preventing, solving
  • Managing inappropriate behaviors and confrontations in international meetings
  • Communicating well in tense moments : best practices
  • Closing well: acknowledging the proper value of any tensions/ confrontations

Conducting and Hosting International Meetings

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