Who Should Attend ?

Company managers and staff working and dealing with the Finns

Benefits of Attendance

The aim of this seminar is to significantly improve the participants’ effectiveness in their professional relationships with the Finns, enabling them to be operational right from the start.

At the end of this training, participants will have acquired insights and techniques to:

• Be aware of their own cultural baggage
• Fully understand Finnish context and culture
• Analyse possible situations in which misunderstandings may arise and identify ways of communicating
• Reduce stress and misunderstandings
• Decipher and understand Finnish decision-making and negotiation processes

Training Approach

Programme Outline

Module 1 : Understanding cultural differences

1. Intercultural awareness, the key to success in international business

• Taking stock of one's own cultural baggage
• The basics of effective intercultural management
• Identifying and going beyond cultural stereotypes

2. Key aspects of Finnish culture

• A European northern nation
• A uniform population
• A unique ancestral heritage
• A secular state with a Lutheran heritage
• An excellent educational system

3. The impact of values and behaviour patterns on professional dealings and relationships

• Sisu: endurance, courage and determination
• The importance attached to privacy
• A sense of proportion and humility
• Equality of the sexes and parity
• The national pride of the suomalainen
• Social integration and participation through sport

4. The Finnish corporate world

• The differences between the public and private sectors
• A work ethic based on productivity and fairness
• A collaborative decision-making process
• The important role played by the trade unions

Module 2 : Succeeding in work with the Finns

1. Effective communication with the Finns

• Frankness and moderation
• Silence, physical distance and the limited use of gestures
• The challenges and benefits of learning Finnish
• The circulation of information, networks

2. Adapting your working methods

• Effective management: skill, discipline and perseverance
• An ability to qualify, listen and compromise
• Proving your worth to win the trust and confidence of others
• Encouraging initiative and proposals
• The sauna test
• Pitfalls to be avoided

3. Successful meetings and negotiations with the Finns

• Honesty and precision
• The importance of facts and presentation
• The qualities of accuracy and punctuality
• The importance of contracts
• Organising the post-negotiation phase

4. Final handy tips

• Caution, patience and humility
• Protocol and etiquette
• Social standards, gifts, business cards, dress code
• Sensitive subjects: politics, history, religion
• Humour: a double-edged sword