Who Should Attend ?

Company managers and staff working and dealing with the Indonesians

Benefits of Attendance

The aim of this seminar is to significantly improve the participants’ effectiveness in their professional relationships with the Iranians, enabling them to be operational right from the start.

At the end of this training, participants will have acquired insights and techniques to:

• Be aware of their own cultural baggage
• Fully understand Indonesian context and culture
• Analyse possible situations in which misunderstandings may arise and identify ways of communicating
• Reduce stress and misunderstandings
• Decipher and understand Indonesian decision-making and negotiation processes

Training Approach

Programme Outline

Module 1: Understanding cultural differences

1. Intercultural awareness : the key to success in international business

• Taking stock of one's own cultural baggage
• The basics of effective intercultural management
• Identifying and going beyond cultural stereotypes

2. Key aspects of Indonesian culture

• The world’s largest island chain
• “Unity through diversity”: a population comprised of more than 300 ethnic groups
• The world’s leading Muslim nation
• The Dutch Indies and modern Indonesia
• A national language combined with numerous regional languages
• Agriculture and fishing: the advantages of an economy which remains fragile

3. The impact of values and behaviour patterns on professional and dealings and relationships

• The quest for harmony
• Families and social circles: decisive factors
• The “jam karet” a cyclical concept of time
• The importance of personal space
• A community spirit
• Hidden hierarchies
• Attitudes to risk and uncertainty

4. The Indonesian corporate world

• Indonesian companies: the “family aspect”
• Religion: an unavoidable feature of Indonesian corporate life
• Working methods and the notion of quality
• Professional relationships

Module 2: Succeeding in work with the Indonesians

1. Effective communication with the Indonesians

• Direct communication or the importance of social contact
• The Indonesian smile: deciphering gestural communication
• The working language, the role of the interpreter

2. Adapting your working methods

• Effective management: the Indonesian “bapakisme”
• Understanding the value of mediation
• Respect, understanding and trust
• Maintaining cohesion
• Pitfalls to be avoided

3. Successful negotiations with the Indonesians

• Rituals to be observed when meeting someone
• Calm perseverance
• Allowing others to save face
• Seeking consensus and approval

4. Final handy tips

• Caution, patience and humility
• Protocol and etiquette
• Social standards, gifts, business cards, dress code, etc
• Sensitive subjects: politics, history, religion
• Humour: a double-edged sword