Who Should Attend ?

Managers supervising international activities, or those carried out in a multicultural environment, and willing to acquire cross-cultural communication and management skills

Benefits of Attendance

The objective of this seminar is to significantly improve participant’s ability to operate in a multicultural context and to help them manage foreign contacts. By the end of this training, participants will have acquired insights and techniques to help them to:

• Understand the culture of the people with whom they interact professionally
• Practice a worldwide “benchmarking” of management styles
• Be aware of their own cultural preferences and type of leadership
• Analyse possible situations in which misunderstandings may arise and identify ways of improving communication
• Making the most of cultural differences and the added value they generate
• Reduce stress and misunderstandings in a cross-cultural environment
• Successfully manage within a multicultural environment

Training Approach

• A comparison of European, Latin, Anglo-Saxon and managment practices.
• Exercises and case studies based on the experiences of participants in the company
• Personalized action plan and cross-cultural strategies
• Access to the Nomad’ Network, an exclusive online tool for Akteos’ clients and experts :find resources, exchange experiences, knowledge and insights

Programme outline

Module 1: Decoding cultures

1. Identifying cultural differences

• Understanding the influence of history
• Measuring the impact of geography, regionalisms and economy
• Estimating the influence of  religions, philosophies, social norms

2. Understanding the impact of globalization

• Estimating the impact of globalization on one’s mind-set
• Identifying the key factors for homogeneity
• Understanding what does unite/divide people.

3. Analysing the role of cross-cultural communication in working relationships

• Understanding the importance of power distance
• Detecting the degree of masculinity and femininity
• Measuring one’s tolerance for change and uncertainty
• Identifying individualist and collectivist cultures
• Approaching different types of time management (linear, circular, rigid, flexible)

4. Adapting communication, avoiding miscommunication

• Getting a better understanding of the unsaid
• Examining a significant body language
• Estimating  distance and conviviality
• Measuring the degree of affectivity and impartiality

Module 2: Managing in cross-cultural contexts

1. Approaching different types of Management

• Understanding the meaning of “management” to each culture
• Examining different management styles
• Getting to know management strategies
• Communicating and managing

2. Identifying different perceptions of a manager's role

• Approaching the role of a manager depending on the local culture
• Understanding the manager’s perception
• Detecting what a manager is expected to do
• Inspiring confidence to local representatives

3. Managing in international contexts

• Distinguishing working relationships and personal relationships
• Establishing your objectives and priorities
• Federating and convincing an audience
• Negotiating, resolving conflicts
• Identifying dialectic relationships and interdependencies
• Detecting power struggles

4. Managing a world without borders

• Establishing one’s authority and credibility
• Developing one’s technical and managing skills
• Managing cross-functional teams
• Recruiting and rewarding
• Distance-communicating and managing