Who Should Attend?

All professionals

Benefits of Attendance

• Perfect your interviewing techniques in methodological and attitudinal terms
• Make you fully operational at the end of the course

Programme

 1. Preparing an interview

• Defining the purpose of the interview
• Preparing one's strategy and tactics
• Making assumptions about the other person's position

2. Structuring the interview

• The different types of interview
• The appropriate scenario
• The various predictable situations
• Asserting oneself

3. Conducting a job interview

• Preparing the interview
• Assumptions to be verified
• Detecting motivation

4. Conducting an appraisal interview

• Objective assessment of past performance
• Drawing lessons
• Setting goals

5. Conducting a refocusing interview

• Clarifying each person's standpoints
• Finding solutions
• Eliciting an undertaking from the other person

6. Conducting a problem-solving or coaching interview

• Putting a problem into words
• Analysing the causes and needs
• Appropriate solution(s)
• Action plan