Who Should Attend?

All managers and international team members who communicate in an international context, and want to review the basics of communication skills applied to cross-cultural environment.

Benefits of Attendance

• Get the essentials of effective daily communication in cross cultural setting    
• Define key effective communication processes in cross cultural setting    
• Appraise their current approach
• Improve communication methods by applying best practice techniques

Training Approach

• Filmed exercises and case studied
• Cross-cultural communication basics and personnal action plan
• Access to the Nomad’ Network, an exclusive online tool for Akteos’ clients and experts: find resources, exchange experiences, knowledge and insights

Programme outline

1 Discovering fundamentals of communication 

• How interpersonal communication works
• Cross-cultural patterns in communication
• Discovering explicit & implicit communication
• How we communicate through:
• Body language & voice tone
• Clothing & grooming
• Time management
• Pro-activity
• How to construct  and give a strong, resistant oral message

2 Basic communication techniques in professional situations

• Interviews
• Cross-cultural patterns in interviews
• Interactivity techniques: questioning and answering well
• Knowing how to give and receive appropriate feedback
• How to brief effectively

• Participating in small meetings
• Cross-cultural patterns in small meetings

• Handling phone conversations
• Cross-cultural patterns in phone communication
• Active listening techniques
• Rewording and asking for confirmation
• Using appropriate tone of voice and pace
• Making sure both parties agree on common meanings 
• Concluding well for next steps

• Writing emails
• Defining and stating a clear purpose to the email
• Using the main point message technique
• Easing access and readability for reader
• Giving the right structure
• Writing a clear and info-rich title
• Adding the human touch to a cold media